> ## Documentation Index
> Fetch the complete documentation index at: https://toolathlon.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# SLA Timeout Monitor

> Identify overdue tickets by comparing against SLA response times, then send reminder emails to responsible managers and apology emails to affected users.

> **Toolathlon-Verified** · Website task ID `292` · Canonical task `sla-timeout-monitor`
>
> [View the task source at `d57361c0`](https://github.com/hkust-nlp/Toolathlon/tree/d57361c0f1582cf9a0675c0753315bb6b004bd0e/tasks/finalpool/sla-timeout-monitor)

## Required Tools

<Card>
  <div className="tools-container">
    <div className="mcp-servers-container">
      <div className="mcp-servers-title">
        MCP Servers
      </div>

      <div className="mcp-servers-grid">
        <div className="mcp-server-item">
          <img alt="" aria-hidden="true" src="https://mintcdn.com/hkust/QdN2Y6f6c_GBV7Vj/icons/mail.png?fit=max&auto=format&n=QdN2Y6f6c_GBV7Vj&q=85&s=9ecb0754cdecded1056a38c415532554" style={{height: "20px", width: "20px", margin: 0, padding: 0, display: 'inline-block'}} width="64" height="64" data-path="icons/mail.png" />

          <span className="mcp-server-name">emails</span>
        </div>

        <div className="mcp-server-item">
          <img alt="" aria-hidden="true" src="https://mintcdn.com/hkust/v2Ad3GlVGK-9gZ_R/icons/snowflake.png?fit=max&auto=format&n=v2Ad3GlVGK-9gZ_R&q=85&s=fbfc12285d13c04ef2c1445d9cde8b16" style={{height: "20px", width: "20px", margin: 0, padding: 0, display: 'inline-block'}} width="64" height="64" data-path="icons/snowflake.png" />

          <span className="mcp-server-name">snowflake</span>
        </div>

        <div className="mcp-server-item">
          <img alt="" aria-hidden="true" src="https://mintcdn.com/hkust/QdN2Y6f6c_GBV7Vj/icons/filesystem.png?fit=max&auto=format&n=QdN2Y6f6c_GBV7Vj&q=85&s=b4163322f58a72b712c697bdbeac85b9" style={{height: "20px", width: "20px", margin: 0, padding: 0, display: 'inline-block'}} width="64" height="64" data-path="icons/filesystem.png" />

          <span className="mcp-server-name">filesystem</span>
        </div>

        <div className="mcp-server-item">
          <img alt="" aria-hidden="true" src="https://mintcdn.com/hkust/QdN2Y6f6c_GBV7Vj/icons/pdf.png?fit=max&auto=format&n=QdN2Y6f6c_GBV7Vj&q=85&s=215557dd55e2300517dbb11384c0c49b" style={{height: "20px", width: "20px", margin: 0, padding: 0, display: 'inline-block'}} width="64" height="64" data-path="icons/pdf.png" />

          <span className="mcp-server-name">pdf-tools</span>
        </div>

        <div className="mcp-server-item">
          <img alt="" aria-hidden="true" src="https://mintcdn.com/hkust/v2Ad3GlVGK-9gZ_R/icons/terminal.png?fit=max&auto=format&n=v2Ad3GlVGK-9gZ_R&q=85&s=649c9eaee40fc4b5379e1faa127c84b7" style={{height: "20px", width: "20px", margin: 0, padding: 0, display: 'inline-block'}} width="64" height="64" data-path="icons/terminal.png" />

          <span className="mcp-server-name">terminal</span>
        </div>
      </div>
    </div>

    <div className="local-tools-container">
      <div className="mcp-servers-title">
        Local Tools
      </div>

      <div className="local-tools-grid">
        <div className="local-tool-item">
          <img alt="" aria-hidden="true" src="https://mintcdn.com/hkust/ucpMq24upueB4g4R/icons/claim_done.png?fit=max&auto=format&n=ucpMq24upueB4g4R&q=85&s=94ee5a6cf860bae09936a702c6c6c648" style={{height: "20px", width: "20px", margin: 0, padding: 0, display: 'inline-block'}} width="14" height="14" data-path="icons/claim_done.png" />

          <span className="local-tool-name">claim\_done</span>
        </div>

        <div className="local-tool-item">
          <Icon icon="filter-list" size={20} color="#4286f6" />

          <span className="local-tool-name">handle\_overlong\_tool\_outputs</span>
        </div>

        <div className="local-tool-item">
          <Icon icon="bars-progress" size={20} color="#4286f6" />

          <span className="local-tool-name">manage\_context</span>
        </div>

        <div className="local-tool-item">
          <img alt="" aria-hidden="true" src="https://mintcdn.com/hkust/ucpMq24upueB4g4R/icons/history.png?fit=max&auto=format&n=ucpMq24upueB4g4R&q=85&s=25d885756cf14ced8475bd94adfdecb7" style={{height: "20px", width: "20px", margin: 0, padding: 0, display: 'inline-block'}} width="14" height="14" data-path="icons/history.png" />

          <span className="local-tool-name">history</span>
        </div>
      </div>
    </div>
  </div>
</Card>

## Instruction

Identify the tickets in the database that have exceeded the initial response time according to the relevant documentation, and send reminder emails—based on the templates mentioned in the manual—to the respective responsible managers, as well as apology emails to all involved users.

## Initial State

### Local Workspace

<div className="file-tree">
  <a href="https://github.com/hkust-nlp/Toolathlon/tree/d57361c0f1582cf9a0675c0753315bb6b004bd0e/tasks/finalpool/sla-timeout-monitor/initial_workspace">workspace</a>/
  └── mcpincdocs.tar.gz
</div>

### Runtime Setup

This task initializes application or service state during preprocessing. [Review the pinned setup source](https://github.com/hkust-nlp/Toolathlon/tree/d57361c0f1582cf9a0675c0753315bb6b004bd0e/tasks/finalpool/sla-timeout-monitor/preprocess).

## Legacy Trajectories

<Warning>
  These replays were produced on the original Toolathlon release. They are retained for historical inspection and are not Toolathlon-Verified results.
</Warning>

* ✅ [Claude-4.5-Sonnet](https://toolathlon-traj.xyz/claude-4.5-sonnet_sla-timeout-monitor)
* ❌ [Deepseek-v3.2-Exp](https://toolathlon-traj.xyz/deepseek-v3.2-exp_sla-timeout-monitor)